Online Academy

• Compare sold listings and competing offers before buying stock.
• Check product condition, supplier invoices, brand permissions and category restrictions.
• Record cost, stock availability, delivery time and returns arrangements.

Task: Create a shortlist of five products with a supplier and cost for each.

• Gather the identity, business and payment details requested during registration.
• Choose the account type that matches your selling activity.
• Complete verification before promising delivery or purchasing a large batch.

Task: Follow the platform registration guide and prepare your documents.

• Use clear photos you own or have permission to use.
• Write accurate titles, specifications, condition notes and variation details.
• Check Amazon catalogue matching and eBay item specifics before publishing.

Task: Draft one listing with photos, a title, condition and delivery details.

• Estimate profit as sale price minus product cost, marketplace fees, shipping, packaging, advertising and applicable taxes.
• Use the current marketplace fee information for your category and account.
• Allow for returns and damaged stock; compare your price with relevant competing offers.

Task: Build a cost sheet for one product before setting its price.

• Compare fulfilment options and confirm their requirements and charges.
• Keep marketplace stock quantities aligned with stock you can supply.
• Package securely, dispatch on time and upload valid tracking when required.

Task: Write a packing and dispatch checklist for your first order.

• Answer buyer questions clearly and follow the platform’s return processes.
• Monitor account health, late dispatches, cancellations and customer feedback.
• Review sales and costs regularly before increasing stock or advertising.

Task: Prepare replies for delivery questions, returns and product problems.